Privacy policy for Senbiosys SA

1. Information We Collect

We may collect the following types of personal information from you:

• Contact Information: Name, email address, phone number, shipping address.
• Payment Information: Credit card details or other payment methods you use for transactions.
• Order Information: Product orders, specifications, and any related transaction details.
• Usage Data: Data on how you interact with our website, such as IP addresses, device type, and browser information.
• Communication Data: Records of communications between you and our customer service team.

‍

2. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process and fulfill your orders, including pre-sale orders, and provide customer support.
• Shipping and Delivery: To ship products to your provided address, noting that delivery is done under DAP Incoterms (see the Terms of Sale for more details).
• Communication: To send you updates about your order, pre-sale notices, and any shipping delays due to the pre-sale nature of the product.
• Compliance with Laws: To comply with applicable legal obligations, such as tax and accounting requirements.
• Improvement of Services: To analyze website performance and improve your shopping experience.
• Marketing (with Consent): To send you promotional materials about new products, special offers, or updates, if you have provided your consent.

‍

3. Sharing Your Information

We may share your personal information in the following circumstances:

• Third-Party Service Providers: We may share your data with service providers who assist us in operating our website, processing payments, or shipping products (e.g., payment processors, shipping companies). These third parties are required to protect your data in compliance with applicable laws.
• Legal Compliance: If required by law, we may disclose your personal information to comply with legal obligations, court orders, or government requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

‍

4. International Data Transfers

As we are a global business, your personal information may be transferred to and processed in countries other than the country in which you reside. We take appropriate measures to ensure that any such transfers comply with applicable data protection laws.

‍

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:

• Order Information: Retained for accounting and tax purposes.
• Communication Records: Retained for customer service tracking and improvements.

‍

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to correct any inaccurate or incomplete data.
• Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
• Opt-Out: You may unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
• Data Portability: In certain cases, you may request that we transfer your personal information to another provider.

To exercise any of these rights, please contact us at legal@senbiosys.com.

‍

7. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use SSL (Secure Socket Layer) encryption to protect sensitive information during transactions.
• Access Controls: Only authorized personnel have access to your personal information, and they are required to maintain its confidentiality.
• Data Breach Procedures: In the event of a data breach, we will notify affected individuals and relevant authorities as required by law.

‍

8. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on this page. We encourage you to review this page periodically to stay informed of any updates.

Your continued use of our services after any changes signifies your acceptance of the updated Privacy Policy.

‍

9. Children's Privacy

Our products and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under the age of 16, we will take steps to delete that information.

‍

10. Governing Law and Dispute Resolution

• Applicable Law: This Privacy Policy shall be governed by and construed in accordance with the laws of Switzerland without regard to its conflict of laws provisions.
• Jurisdiction: Any disputes arising from this Privacy Policy shall be submitted to the exclusive jurisdiction of the courts in Neuchâtel.
• Alternative Dispute Resolution: Before initiating legal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiations or, if applicable, through mediation or arbitration as an alternative to court litigation.

‍

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

• Email: legal@senbiosys.com
• Phone: +41 78 818 25 88‍
• Address: Rue de la Pierre-à-Mazel 39, Neuchâtel, 2000, Switzerland